All goods sold by our store are not returnable/refundable unless the following occurs:

1. Missing goods or wrong goods received. 

2. Damaged conditions unmentioned from the listing.

For requests of return/refund, please do so within 30 days upon issue of receipt. We reserve the right to refuse request of return/refund if the request exceeded 30 days. 

Please email to lotengbookstore@gmail.com for communication.